Consumer Focused Growth Strategy for a Large Health Insurance Company
A Fortune 200 company and one of the largest health insurers in the U.S., this successful corporation enjoyed a strong presence in the low growth, government market for health care insurance. A visionary CEO imagined a revolutionary value proposition that would put more accountability in the hands of consumers…

Futures Strategy for a Large Moving Transportation Business
A large transportation company in North America faced languishing growth from a business model constrained by limited adoption of new technologies and processes, a heavy dependence on contracted drivers, complicated pricing tariffs, and dependence on large moving trucks despite a growing market preference …

Growth Strategy for a Leading Integrated Financial Services Provider
The margins of the largest and most lucrative customers of a large company supplying retirement investor services were declining. Despite the highest satisfaction levels in the industry and strong retention rates, the provider was experiencing pressures to reduce fees, bundle value-added services into existing contracts for free…

Customer Experience Strategy for a $2B Integrated Health System
A large regional nonprofit hospital system enjoyed significant success in six independently operated hospitals across two states. Market projections for medical services indicated future growth in ambulatory services, as consumer expectations for rapid, convenient, lower cost medical services increased. The CEO wanted a clear strategy …

Revitalizing the Growth Engine for a Print Publisher
With the explosion of internet search engines and digitized information, a large, well established publisher found it increasingly difficult to sustain growth in revenues and profitability with its traditional print collections. When a new CEO arrived on the scene…

The "Truth About Today" Calls a Board of Directors to Action
Through mergers and acquisitions, a newly formed competitor threatened to change the dynamics of the transportation market. Our client needed a rapid response, well before disaster hit. The CEO organized a four day offsite for his management team…